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Aquafax, the distributor of marine equipment, based in Luton, UK, has won the Mastervolt Worldwide Service Award for its outstanding service record.
During the two and a half year relationship between the two companies, Aquafax has worked hard to develop and improve the Mastervolt service network within the UK. To that end, the company recently took delivery of a bespoke Mastervolt test rig, which was specifically designed to scrutinise Mastervolt equipment and put it through its paces, analysing performance and identifying problems. The system will greatly improve turnaround times for customers, enabling Aquafax to fulfil warranty and general repair work without the need to return equipment to Mastervolt HQ in The Netherlands. The test rig, which was created in conjunction with Aquafax and is the only such rig in the world, will save customers both downtime and money.
Managing Director of Aquafax, Nigel Pearson, commented, “We are absolutely delighted. This Award recognises all the hard work we’ve put in to develop the test equipment and improve both service standards and response times for customers.”
bymnews.com 13 December 2010 | |
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Set up in 1982, Aquafax is a family run firm headquartered in Luton, and branches in Hamble, Middlewich, Wroxham and Plymouth. The company distributes over 14,000 quality marine and industrial products from all over the world and is the sole UK distributor for Mastervolt’s market leading range of electrical power solutions. Marc Persoon, Marketing Manager at Mastervolt commented, “Aquafax certainly deserves this Award. They have worked hard to improve customer service and the new test rig will be a very valuable asset.” | | | |
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