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I no longer require an item

I have asked for a collection, when will this take place?

If you have requested a collection one of our agents will be in contact in the next 24 hours to arrange a collection on a day that suits you. (fees apply).

How long will my refund take?

All returns will be processed within 7 days of receipt. (Please allow 2-3 days for the balance to show once your card has been credited).

What if I have received the incorrect item?

In the event of receiving the incorrect item please contact us 01582 568700 or email sales@aquafax.co.uk.

Am I able to exchange my item?

We are unable to offer exchanges at this time.

What if I am unable to print the label off?

If you are unable to print this label, please make a note of your RMA number on piece of paper along with your name, order number and your address and add it inside your return.

We offer credit and pay as you go accounts...

We offer accounts to all of our trade customers. There are two types; Credit Accounts and Cash Accounts. They both give trade price benefits, with the credit accounts offering monthly credit facilities, and the Cash Accounts enabling you to pay as you go.

Apply for an account I have an account, I need a login