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Easter Bank Holiday: Good Friday: Closed | Easter Monday: Head office will open 9am–1pm, our Hamble and Plymouth branches will be closed.
Orders placed over the weekend will not be dispatched until Tuesday 7th April

Help Centre

Welcome to the LKQ Aquafax Help Centre

Whether you have a technical question about a product, need an update on your order status, or wish to return something, you should find everything you need in this help centre.

Question about your order or a product?

I want to return an item

You no longer require an item or have ordered something incorrectly

I have a problem with my order

You did not get what you expected or items have arrived damaged

I have a warranty claim

You have a product installed and need to submit a warranty claim form

I want to cancel an order

We recommend calling us if the items you ordered were in stock at the time of purchase, as our order processing is very fast

Where is my order?

Get an update on the status of your order

I need some paperwork

I need an invoice or a credit note

Product enquiry

Do you have a question about a product?

I want to make a complaint

Your feedback is important to us

FAQs

Still stuck? Read our FAQ's

Do you want to apply for a trade account or register?

Join Aquafax as a trade customer to benefit from an exclusive trade support team and trade pricing

Apply for a credit account

As a trade customer you can apply for a credit account

Need some help?

We aim for all of our customers to be extremely satisfied with all goods and services we provide.

Please do not hesitate to get in touch with our sales team should you have any queries about your return.

Call us on +44 (0)1582 568700

Email us at customer.services@aquafax.co.uk

Office Hours: 9.00am - 5.15pm

We offer credit and pay as you go accounts...

We offer accounts to all of our trade customers. There are two types; Credit Accounts and Cash Accounts. They both give trade price benefits, with the credit accounts offering monthly credit facilities, and the Cash Accounts enabling you to pay as you go.

Apply for an account I have an account, I need a login